Professional Management and Call Center Training

Professional Management and Call Center Training

Professional Management Skills

The clinicians, administrators, and support personnel who collectively provide services to the patients at your facility come to work each day dedicated to making a difference in people’s lives—renewing hope not just among your patients, but in those patients’ spouses and siblings, parents and children, friends and loved ones.

Every day, these professionals stand up once again to wage what seems a never-ending battle between the powerful forces of addiction and the small but steady fire of hope.

As the operator of an addiction treatment facility, this group of people is very likely creating reality from your own dream, perhaps born from your own battle against those forces. Having experienced lasting recovery yourself, it sparked your imagination to offer that gift to others one day. Like you, your staff members are both dreamers and doers. But how do you transform these compassionate, focused people into a highly functioning, efficient, and dedicated team, prepared to offer the highest quality in treatment services—and customer service?

With more than 15 years experience in all facets of the addiction treatment field, KD Consulting can help, by offering outstanding professional management skills training, designed exclusively for treatment providers. Our curriculum is always customized for your needs, and we offer group and individual programs to equip your staff in these (and other) crucial organizational areas:

• Presentation and Communication Skills
  • Negotiation and Conflict Resolution
  • Time Management and Utilization
  • Project/Workflow Management
  • Motivating, Collaborating, and Delegating
  • Legal and Regulatory Issues in Treatment
  • Leadership Skills
  • Quality Management
  • Professional Ethics
  • Team Building
• Call Center Trainings

What Can KD Consulting’s Professional Management Skills Training Do For Your Treatment Center?

As treatment methods, medications, regulatory monitoring, and managed care issues continue to evolve, you face the difficult challenge of creating short- and long-term strategies to help your facility deal with these changes. What is considered “standard practices” in today’s drug treatment and intervention industries have changed, often radically, from what treatment centers offered just five years ago? The pace of these changes can be measured in more stark contrast by comparing your current “standard practices” against those in use only a decade in the past.

Solutions to future problems are still difficult to envision, but you can maintain your organization’s competitive edge—and for some, even its survival—by outfitting your team with the tools necessary to succeed. You and your staff will be able to respond proactively, as the world around your treatment facility continues to change rapidly.

To learn more about KD Consulting’s Professional Management Skills program, call our training office at (866) 631‑0026